Refund policy
RETURN & REFUND POLICY
Due to the personal-care and hygienic nature of our skincare products, all sales are final and we do not accept returns or exchanges for change of mind, except where required by applicable law.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged or defective, or if you receive an incorrect item, please contact us within 7 days of delivery at princessmira.sally@gmail.com with your order number and clear photos of the product and packaging.
We will review the issue and, when approved, arrange an appropriate replacement or refund.
Order Cancellations
Orders may be cancelled within 1 hour of placing the order, provided the order has not already entered processing or fulfillment. After the 1-hour cancellation window, cancellations cannot be guaranteed or accepted once processing or fulfillment has begun.
Returns
Because our products are skincare and personal-care products, we do not accept general returns or exchanges, including for change of mind, preference, or products that have been opened or used, except where required by applicable law.
Refunds
Refunds are only provided for qualifying order issues approved by our customer support team or when otherwise required by applicable law. Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to process the refund.
Contact Us
Princess Raniasally Skincare
Email: princessmira.sally@gmail.com
Website: princessraniasally.com
Nothing in this policy limits any rights available to customers under applicable consumer protection laws.